Shipping Policies

Order Shipping

Thank you for choosing to shop with us. Our suppliers have warehouses located in various countries, and shipping times depend on the specific products and suppliers you select.

Please be aware that certain regions within the country might not have shipping options due to restrictions with our shipping partners. Should any issues arise with the shipping carriers in such cases, we will provide a full refund.

Typically, in-stock orders will be shipped on the following business day after we have received your complete order and full payment. Orders are not handled or dispatched on Saturdays or Sundays, except with prior arrangements. Our goal is to ensure that all orders are shipped within 72 hours of completion. However, some orders may take longer to process based on factors such as payment methods, special shipping requirements, or stock availability. In such cases, we make every effort to keep our customers informed.

 Order Processing

Upon placing your order, please allow up to 72 hours (excluding weekends and public holidays) for payment processing and order shipment. Once your order is processed, you will receive an order confirmation along with shipping information.

Expected Shipping Time

We will dispatch all orders within 2-4 business days upon receipt of payment (unless unforeseeable circumstances intervene). Shipping duration and fees will fluctuate based on the country of destination.

Country	Shipping Time	Shipping Origin	Shipping Cost*
United States	Upto 2 weeks/ Upto 7 weeks	Local / International	Free
Canada (Except Yukon, Northwest Territories, Nunavut )	Upto 2 weeks/ Upto 7 weeks	Local / International	Free
Europe	Upto 2 weeks/ Upto 7 weeks	Local / International	Free

We offer free shipping to the majority of countries for the majority of our items. Should shipping fees apply to your order, we will communicate this information to you promptly. Shipping times range from 2 to 7 weeks, contingent on stock availability at the nearest warehouse. In the event that some items are out of stock during or after placing your order, we will notify you and endeavor to replace your order with an equivalent or superior version at no additional cost to you. Your satisfaction is our priority, and we are committed to ensuring a seamless and positive shopping experience.

 Taxes & Duties

On certain occasions, local governments may impose customs fees and additional taxes on orders. It's essential to note that customers are accountable for these charges. Regrettably, we have no influence over customs procedures in your country or any other, leading to potential inconveniences. For in-depth details regarding customs fees, duties, and taxes, please get in touch with your local customs office.

Disclaimer:

The transfer of risk and ownership for all products purchased on this website or in-store occurs when the shipping carrier receives or collects the merchandise. KLD Adventure (We) is not liable for any disputes or claims that arise once the carrier has received items from our locations or if items were deposited at the carrier's depot. Nevertheless, we are committed to ensuring customer satisfaction and will actively assist in resolving issues between the carrier and the recipient efficiently.

Once an order is reported as delivered, left at the recipient's door, or made available for collection at the carrier's depot, it is considered successfully delivered. Any concerns arising thereafter are treated as post-delivery matters and will be managed accordingly. For any losses or stolen items following successful delivery, the carrier must be contacted directly, and we hold no responsibility in such cases.

 Order Cancellation

Shipped Orders: Orders are eligible for cancellation only after delivery. When an item is in transit and in the courier's custody, it cannot be canceled, returned or exchanged. The process can be initiated once the item is successfully delivered, as confirmed by the carrier's notification/tracking. To proceed with a return or exchange, please contact us, providing your order number and reason. Our team is available during our business hours. Please note that return shipping and associated charges may apply.

Pending Shipping / Pending Pickup: Orders not yet shipped or picked up can be canceled by contacting us, with no associated fees.

 Order Tracking

Upon shipment, you'll receive an email containing tracking information for your order. Please be aware that tracking updates may take 48 to 72 hours and potentially longer on weekends, during events, or holidays. Should you encounter any difficulties tracking your package, kindly reach out to us directly for assistance. Your satisfaction is our priority, and we're here to help.

Shipping Delay

Our shipping delay policy aims to keep you informed and satisfied. In the rare event of a delay, we'll notify you promptly. We'll provide an updated estimated delivery date and work diligently to get your order to you as soon as possible. Your satisfaction is our priority, and we appreciate your patience during any unexpected delays. If you have any concerns or questions, please contact our customer support team for assistance. Your trust in our service is greatly valued.