Our products are sourced globally, and while we strive for excellence, some vendors do not offer complimentary return services. However, we facilitate returns for online purchases under the following conditions:
Return Conditions
1. Proof of Purchase:-
To initiate a return or exchange, you must provide the original receipt (invoice) and a reason for the request. Additional fees may apply.
2. Defective Products on Arrival (DOA):-
Items with manufacturing or workmanship defects are eligible for a full refund or free exchange.
3. Fulfillment Mistakes:-
Incorrect shipments qualify for a full refund or free exchange.
4. Unused/Unopened Products:-
Partial refunds are available, with return shipping charges and a restocking fee. Electric mobility equipment must remain in its original, unaltered state to qualify. A 10% restocking fee may apply otherwise.
Restocking Fee
Management determines restocking fees for items that are damaged, missing, or not in their original condition upon return. We may inspect returned items using electrical tests, visual assessments, or mileage data collection.
Shipping Costs
1. Non-Defective Items:- Buyers cover return shipping costs, with a 10% restocking fee deducted from the refund.
2. Defective Items:-We cover return shipping for manufacturing defects or shipping damage. Please email details and pictures of the issue within 24 hours of receiving the product.
Refund Process
Upon receiving and inspecting the returned item:
- If approved, refunds will be processed within 2 business days to the original payment method.
- Please allow up to 7 additional business days for the refund to reflect in your account, depending on your bank or card issuer.
Warranty
Warranty details vary by product and supplier. Refer to the specific product page for information. For further clarification, feel free to contact us via email.
Out of Warranty
The following damages are not covered under warranty:
- Abuse, misuse, or neglect (e.g., fire, collisions, theft, water damage).
- Aging (color fading, rubber/plastic deterioration, rust).
- Altered or modified products.
- Spare parts beyond the warranty period.
- Cracked frames due to overloading.
- Water damage to electrical components.
- Deformed front wheels or motors.
- Wear and tear on plastic or brake components.
- Rips or sticker damage.
- Punctured or damaged tires.
- Damage caused by misuse or failure to follow the owner’s manual.
Receiving Damaged Packages
If the package shows visible damage, do not sign for it. Take photographs of the damage and notify our customer care team immediately. Signing for the package implies acceptance in good condition.
For products with defects or damage upon arrival, email us photos within 24 hours. We’ll replace the product at no extra cost to ensure a smooth resolution.