Return and Refund Policies

Since our products are sourced from various global markets, there are instances where certain vendors do not provide complimentary return services. We do, however, facilitate returns for online purchases in accordance with the following conditions:

1. Proof of Purchase: To request a return or exchange, please provide the original receipt (invoice) along with a reason for the return or exchange. Please note that some fees may apply.
    
2. Defective Products on Arrival (DOA) caused by manufacturing and/or
   workmanship issues are eligible for a full refund or a free exchange.
   
   
3. Fulfillment Mistakes resulting in the shipment of incorrect products qualify for a full refund or a free exchange.
   
   
4. Unused / Unopened Products are eligible for a partial refund (return shipping charges may apply, and a restocking fee will be incurred). It's important to consider that, due to the nature of all-electric mobility equipment, we can only accept returns or exchanges if the items are in their original, unaltered state. Otherwise, a restocking fee of 10% may apply.
   
   
5.  A restocking fee will be determined by our store management for any items that are damaged, missing, or not in their original condition upon return. KLD Adventure reserves the right to inspect the product's condition upon return, which may involve an electrical test, visual inspection, or data collection to determine mileage and usage.
   
   
6. For non-defective products or items no longer needed, the buyer is responsible for the return shipping costs. We will deduct the shipping fee and a 10% restocking fee from your refund. Please consult the table below for further details.
   
   
7. In the case of defective products, we will cover the return shipping cost. If you encounter any manufacturing defects or shipping damage, please email us the details along with product pictures within 24 hours of receiving the product. It is your responsibility to repack the product in its original packaging for return, and our shipping partner will arrange for product pickup from your location.

To determine whether specific products qualify for returns, please consult the respective product page.

Item Category	Return / Exchange Period	Condition of Product	Restocking Fee	Return Shipping Fee
Electric Scooter/Snow Scooters/ other variants of electric scooter	7 Days	New: Unopened, unused, unassembled, unaltered and in original packaging. (all manuals, accessories, gifts with purchase must be included).	10% if opened, not used & have original packaging, 15% if opened, not used & missing original packaging, 30% if opened & used.	Upto US$350
All variants of Electric Bikes/Kids Bikes	7 Days			Upto US$350
Electric Unicycle	7 Days			Upto US$300
Electric Surfboard	7 Days			Upto US$650
Electric Tri Scooters	7 Days			Upto US$450
Note	Kindly be advised that the return prices indicated above are currently temporary and subject to change based on the shipping carrier's rates. Variations in carrier costs may impact the displayed return prices.

Warranty

Product warranties differ according to the supplier and product category. You can find specific warranty information on each product's page. If you require further clarification, please don't hesitate to contact us via email. We're here to address any questions you may have.

 OUT OF WARRANTY

The following types of damage fall outside the scope of our warranty:

 1. Damage resulting from abuse, misuse, or neglect, including but not limited to incidents such as fire, collisions, water damage, riding over obstacles, or theft.

2. Damage attributed to aging, such as changes in color or fading of painted surfaces, deterioration of plated surfaces, degradation of rubber and plastic components, or rusting.

3. Products that have been altered or modified.

4. Spare parts that have exceeded the warranty period.

5. Frame cracking due to excessive loading.

6. Water damage affecting electrical components.

7. Deformation of the front wheel or motor.

8. Wear and tear on plastic or brake components.

9. Rips or damage to stickers.

10. Punctured or damaged tires.

11. Any other damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual.

12. If you notice any damage to the package upon receipt, kindly refrain from signing for it. Instead, photograph the damaged package and promptly notify our customer care team. Signing for the package implies its reception in an undamaged condition, so it's crucial to document any issues before acknowledging receipt. Your swift action in contacting us will assist in resolving the matter efficiently. Thank you for your cooperation in ensuring a smooth process for addressing any package concerns.

 13. In the unlikely event that your product arrives with any damage or defects, kindly document such instances by capturing photographs. Promptly email us (Within 24 Hrs) these images upon receiving the product. We are committed to ensuring your satisfaction, and in such cases, we will promptly replace the entire product without any additional charges, guaranteeing a seamless resolution to any unforeseen issues. Your contentment is our priority, and we appreciate your cooperation in promptly addressing any concerns.